Refund policy


At BAZOKKA , customer satisfaction matters to us. If something isn’t right with your order, we’re here to help. Please review this Return & Refund Policy to understand how returns, exchanges, and refunds work.

1. Return Eligibility

You may request a return if your order meets all of the following conditions:

  • Return request is submitted within [X DAYS] of delivery

  • Product is unused, unworn, and in original condition

  • Product includes original packaging, tags, accessories, and manuals (if applicable)

  • Proof of purchase or order confirmation is provided

Returns that do not meet these conditions may not be approved.

2. Return Timeframe

To initiate a return, please contact us within:

[X DAYS] of receiving your order

Return requests submitted after this period may not qualify for return eligibility.

To begin a return request, contact:

Email: [EMAIL ADDRESS]

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos (if applicable)

3. Return Approval Process

After receiving your request:

  1. Our team will review your return request.

  2. If approved, return instructions will be shared.

  3. Products must be shipped according to the instructions provided.

  4. Returned items may be inspected upon receipt.

Approval of a return request does not automatically guarantee a refund until inspection is completed.

4. Refund Process and Timing

If your return is approved:

  • Refunds will be processed to the original payment method unless otherwise stated.

  • Refund processing timeline:

[REFUND PROCESSING TIME]

Banking and payment provider timelines may vary.

Once processed, you will receive confirmation by email.

Shipping charges, payment fees, or non-refundable service charges may not be refunded unless required by law or due to our error.

5. Exchange Options

If eligible, we may offer:

  • Product replacement

  • Exchange for a different size or variant (subject to availability)

  • Store credit (if applicable)

Exchange requests should be submitted within:

[X DAYS]

Availability cannot always be guaranteed.

6. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product

  • A defective item

  • An incorrect item

please contact us within:

[X DAYS] of delivery

Email:

[EMAIL ADDRESS]

Please include:

  • Order number

  • Clear photos of the issue

  • Description of the problem

Once verified, we may offer:

  • Replacement

  • Refund

  • Exchange

  • Store credit

depending on the situation.

7. Non-Returnable Items

The following items may not be eligible for return unless defective or legally required:

  • Products marked as final sale

  • Personalized or customized products

  • Gift cards

  • Digital products

  • Opened hygiene or personal-use products

  • Items damaged through misuse

  • Products returned without original packaging (where required)

Additional exclusions may apply depending on product category.

8. Return Shipping Costs

Return shipping responsibility:

[CUSTOMER / STORE / CASE-BY-CASE]

Examples:

  • Customer pays for standard returns

  • Store covers defective or incorrect items

  • Shared responsibility depending on return reason

Original shipping charges may not be refundable unless otherwise stated.

9. Cancellations

Orders may only be cancelled before shipment confirmation.

Once an order has been shipped, standard return procedures may apply.

Refund timelines for cancellations:

[REFUND PROCESSING TIME]

10. Refused or Unclaimed Deliveries

Orders refused at delivery or returned due to incorrect customer information may:

  • Be subject to shipping deductions

  • Require re-delivery charges

  • Experience delayed refunds

11. Contact Us

For returns, refunds, or exchange requests:

Store Name: BAZOKKA
Email: sakshamparmar1808@gmail.com